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Apple Users: For payments via Apple, ensure your device settings are correctly set up for purchases. If an order has been processing for more than 24 hours, please contact Apple Support here.
Android Users: Facing issues with Google account purchases? Visit Google Play Support for help in sorting out these issues.
Xsolla (Web) Users: If for some reason Apple and Android payment systems are unavailable, you can use Xsolla by clicking the green "Experiencing issues?" link in Shop. This will open a web page where you can pay online using payment methods supported in Xsolla. If you're purchasing through Xsolla on the web, make sure your browser and payment information are up to date. For persistent issues or transaction delays, Xsolla Support is available for assistance.
